First-Time Student Users

• USERNAME: You must use your whole email address as your username in the format of username@student.hagerstowncc.edu. Your username can be found on your acceptance letter or via onboarding text message.
• PASSWORD: If you forgot your password you can attempt to reset it yourself via https://passwordreset.microsoftonline.com/
• If you need assistance resetting your password, you may contact the HCC IT Department at hccit@hagerstowncc.edu.
   

Notes:

• D2L accounts are created only for users who are registered for at least one course using the LMS.
• Students will only be able to access course sites which have already been activated by the instructor. If your instructor has not activated your course site or contacted you by the first day of class, please reach out to them directly for clarification: Faculty & Staff Directory.

Disclaimer: Hagerstown Community College is committed to keeping student data secure. To greatly reduce the risk of cyber-attacks, HCC will only allow the use of HCC resources from within the United States and US Territories. This means that any connection from outside of the United States will be blocked from accessing HCC tools and resources that students need to complete their coursework.

The HCC resources listed below can only be accessed within the United States and US Territories. These resources include:

• D2L (central learning management system)
• Email and Microsoft 365 apps associated with your HCC account
• Self-Service (account management and course registration)
• Any other resource that requires your HCC login information