New Student Activation

I am a new student and need to activate my HCC account

• Open a browser and go to http://outlook.com/student.hagerstowncc.edu
• Type your username@student.hagerstowncc.edu and click Next.
• Type your temporary password and click Sign-In.
• When prompted, enter your Current Password (temporary password provided), enter a new password, enter your new password to confirm it, and click Sign-In.
• If prompted, indicate if you would like to stay signed in.
• Your account is now ready for use.

Note: If you are having trouble getting into your account using the link above, please call or text the help desk at (240-329-4489). Please be ready with your student ID number; you will also be asked questions to confirm your identity.

Current Students

I have forgotten my password

1. Visit the password reset page here
2. Type your student email address in User ID, fill out the security captcha, and click "Next"
   1. If not set up to reset your password, you will receive the following error message: “You can't reset your own password because you haven't registered for password reset.”
   2. Navigate to http://outlook.com/student.hagerstowncc.edu, log in, and go through the authentication setup process.
3. Select “Text my mobile phone” or “Call my mobile phone,” fill out your mobile phone number, and click "Text" or “Call,” depending on the option chosen.
4. Enter the verification code, click "Next"
5. Enter a new password, confirm, and click "Finish"
    

I want to change my password

1. Visit the password change page here
2. Type your student email address in User ID, enter current password, and click "Next"
3. Enter current password, enter new password, confirm, click "Finish"

Employees

I need to finish enrolling in Self Password Reset

1. Visit the password reset page here
2. Log in using your HCC Email Address
3. You will be notified to provide more information, click Next
4. Verify your phone, and/or alternative email and click Finish

Still having issues and need to talk to a person? Visit the IT Help Desk page for more information and contact info.

I have forgotten my password

Open a browser and go to https://outlook.com/hagerstowncc

1. Type your HCC email address and click "Next"
2. Choose “Work or school account”
3. Click “Forgot my password”
4. Enter your HCC email address within the “Email or Username:” field
5. Fill out the security captcha and click Next
6. Choose the first contact method to receive a verification code
7. Enter verification code and click Next
8. Choose the second contact method to receive a verification code
9. Enter verification code and click Next
10. Enter a new password, confirm it, and click Finish