Hagerstown Community College graduates Tanya Faith, of Hancock, and Lewis Kline, of Waynesboro, Pa., were recently hired full-time by DocuTrac, Inc., based in Hagerstown.
Faith and Kline graduated from HCC in 2012. As computer support specialist majors in the information systems technology (IST) program, both students were looking for employment that would allow them to utilize the computer skills they’d learned. DocuTrac, Inc. was a good fit for both students.
“I like variety, and I like working with computers,” said Faith. “I really enjoy working with people and interfacing with customers. Variety is important, so this job is perfect for me.”
DocuTrac, Inc., provides software solutions to behavioral health and human services companies and organizations and specializes in providing software to maintain “accurate, timely, and comprehensive [patient] records,” according to the company’s website. The company’s offices are located in the Technical Innovation Center at HCC, so it was an easy transition for both students.
Kline was hired as a support specialist for the QuicDoc Enterprise software, which is
used to manage clinical records at large behavioral health facilities. According to Kline, he provides technical support, as well as networking and database support.
“My job is never boring, and there have been a few times where the issues have been challenging and not a typical type of error or problem that one would [expect to] encounter,” said Kline.
Kline says that he has been working in the computer field since 1986 and returned to school in 2009 after being laid off from a local company.
“With my experience in desktop software and network troubleshooting, it made sense to select the IST curriculum,” said Kline. “Attending HCC helped me maintain a sense of purpose during a very trying time and helped ensure that the ‘layoff depression’ wouldn’t affect me.”
Like Kline, Faith returned to school after being laid off from her job at PRN Medical Management. She started out in the medical assisting program before realizing that her love of computers and administrative work would be better suited to pursuing a degree in computer studies.
At DocuTrac, Inc., Faith now works as customer service and support staff, taking the lead on answering incoming support calls, triaging those calls, and distributing them to available technicians, according to DocuTrac, Inc. President Arnie Schuster. Faith also conducts follow-up calls to ensure that all issues have been handled and that customers received a timely response.
Schuster says that his experience working with student interns, as well as student graduates from HCC, has been extremely positive and that he frequently contacts HCC staff and faculty in the Technology and Computer Studies Division, as well as the Internship and Job Services Office when he has a vacant position, knowing that he can draw from a well-qualified pool of potential applicants.
“Being tenants at the Technical Innovation Center at HCC has afforded DocuTrac the opportunity to bring on several qualified interns, as well as student graduates to serve in positions providing customer support, software support, and software programming,” said Schuster. “And while we’ve had the advantage of [working with] a number of motivated students, I believe they have equally benefitted from exposure to real-world experience with a commercial software development company.”
To learn more about DocuTrac, Inc., go to www.quicdoc.com . To learn more about HCC’s technology and computer studies programs, go to www.hagerstowncc.edu/academics/divisions/technology-computer.